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Privacy Policy

Privacy Policy and Data Protection Notice

Erme Clinic is committed to protecting your privacy and will ensure that any personal information you provide to us when visiting our website and/or otherwise, as a prospective patient and/or patient of Erme Clinic, will be collected and used in accordance with the General Data Protection  Regulation  (Regulation (EU) 2016/679 ) (“the Regulation”).

All such information will remain strictly confidential. We will not share your personal information with any other party except for administrative purposes strictly relating to the services we provide and except as explained below and in the following Data Protection Notice. We may also use details provided via the website for our own direct marketing purposes on the basis that such marketing may be regarded as carried out for a legitimate interest. You can instruct us not to use your personal information for marketing purposes, by email to info@ermeclinic.co.uk, at any time.

We may disclose information about you:

(a) insofar as we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

The Erme Clinic is committed to protecting your privacy and will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Please note that transmission of data and e-mails over the internet is inherently insecure. We cannot guarantee the security of data sent over the internet.

Under the Regulation, you may request details of personal information that we hold about you. The first copy will be free of charge, but we reserve the right to charge a small fee for additional requests.  If you want to make a request, please write to us by email to info@ermeclinic.co.uk.

The Erme Clinic website contains links to other websites. Please note that our privacy policy does not apply to these linked sites. Please refer to the posted privacy statement of the website being visited.

If you have any queries about our privacy policy or treatment of your personal information, please write to us by email to info@ermeclinic.co.uk.

Data Protection Notice

(This notice applies to patients and prospective patients of The Erme Clinic from whom personal data is collected at or prior to a first appointment at the clinic.)

  1. Consent

1.1 To facilitate your treatment and to evaluate and improve the services we provide, we (as your clinic) wish to collect, hold and process a variety of personal data about you by means of the “Consentz” service, further details of which are set out below

1.2  This statement provides more information about the types of information we will                                       hold, the types of things we will do with it, who will have access to it and how you can exercise your rights in respect of it.

  1. Details

We are your data controller for the purposes of the personal data we will collect. Our details are as follows:

     2.1 Our name, address:

  • The Erme Clinic
  • C/O Francis Clark, North Quay House Sutton, Harbour, Plymouth, Devon, UK. PL4 0RA

     2.2 Our representative

Doctor Ruth Harker

     2.3 Our Data Protection Officer

Mr Peter Harker

  1. The processing

     3.1 Data to be processed:

           The personal data to be processed is as follows:


Contact details

Date of Birth


Next of kin

Emergency contact

Contact preferences – email/ SMS/ push notifications

Method of receiving appointment reminders

Medical information and records relating to the treatment being undertaken.

Purpose for which the personal data are intended to be processed:

The personal data collected from you will be used for the purposes of:

  • facilitating, administering, and recording your current, and any future, treatment by us or third party practitioners, including General Practitioners and Consultants;
  • to evaluate and improve the services provided by the clinic;
  • being provided on an anonymised basis to Consentz to allow it to evaluate and improve its services; and
  • providing you with information, from time to time, about the products and service we offer using the contact channels agreed by means of the contact preferences mentioned above.
  • In addition, once they are provided, we will also retain (and process) your personal data to the extent necessary to enable us to establish, exercise or defend legal claims.

3.2  Basis for the processing:

The processing is being given on the basis of your explicit consent (as given by means of you clicking to “accept” our processing your data on the Consentz service).

Once collected, we will also retain (and process) your personal data for the purport of establishing, excising or defending claims.

3.3  Persons with whom we may share you data:

In general, access to your personal data will be restricted to those who have a need to access it in order to carry out their duties (for example, our medical staff and finance teams).

We will also share your personal data with the following external third parties in some circumstances:

  • medical regulators such as the GMC, and government authorities such as HMRC or the police, if we are required to do so by law or if the regulator or authority requests it and we regard that request as reasonable;
  • our insurers, legal advisers or other third parties who need access to it in the context of managing, investigating or defending claims or complaints; and
  • Consentz Limited (a company registered in England and Wales under company number 08294329, whose registered office is at 5 Margaret Road, Romford, Essex, RM2 5SH) who provide us with this service by which your personal data are stored and processed.

3.4  Period for which personal data will be stored:

Ten years or such other period as may be notified to you.

  1. Your rights (with effect from 25 May 2018)

The law gives you certain rights in respect of the personal data that we hold, which you should be aware of:

4.1  You have the right to obtain from us, without undue delay, the rectification of any inaccurate personal data concerning you;

4.2  Taking into account the purposes of the processing, you shall also have the right to have incomplete personal data completed, by means of providing a supplementary statement;

4.3  You have the right to require us to erase your personal data without undue delay on certain grounds (including where they are no longer necessary for the purpose for which they were collected or where you withdraw your consent and there is no other legal grounds for the processing);

4.4  You have the right to require us to restrict the processing of your personal data on certain grounds (including where you contest the accuracy of the personal data; the processing is unlawful, but you request a restriction of the processing rather than erasure; or we (as controller) no longer need the data for the purposes of the processing, but you required them to establish, exercise or defend legal claims);

4.5  You have the right to withdraw your consent at any time (to do so please email us at: info@ermeclinic.co.uk. Please note that if you do so, then all personal data (other than that required to be kept to enable us to establish, exercise or defend legal claims) will be immediately deleted;

4.6  Should you have any complaints or issue with our treatment of your personal data, you may lodge a complaint with the Information Commissioner’s Office (https://ico.org.uk);

4.7  You have the right to request a copy of any of your personal data held by us. The first copy will be free of charge, but we reserve the right to charge a small fee for additional requests; and

4.8  Providing your personal data is not obligatory, but not doing so may mean that we cannot commence or continue with your treatment.


How we use cookies

A cookie is a small file which is placed on your device’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

By continuing to use our website you are agreeing to the use of cookies that may anonymously track, report or add further function to the website experience we are providing.


All work is compliant with NICE guidelines. It is our policy to refer any problems that can or should be treated on the NHS back to your GP. Dr Harker offers all these treatments personally.

Details on this website are provided for information purposes only. Opinions voiced reflect Dr Harker’s current practice which is subject to change at anytime.

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